1. Canceling a subscription
You may cancel an Hourweave subscription at any time through the billing portal. Unless your checkout or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period. You can continue using paid features until then and will not be charged for the next renewal.
2. Refund requests
Payments are processed by Paddle.com as Merchant of Record. Refund requests should be submitted through Paddle buyer support or sent to wangbenqiang0408@gmail.com with the purchase email and transaction details. We will coordinate approved requests with Paddle rather than refunding outside the original payment system.
Unless required by applicable law, transactions are generally non-refundable. Requests made within 14 days of an initial purchase or renewal are reviewed case by case under the Paddle Refund Policy. A request does not guarantee a refund. Paddle may consider service usage, the reason for the request, duplicate or erroneous charges, technical delivery issues, fraud signals, and mandatory consumer rights.
3. Billing-cycle and seat changes
When you change seat count or switch between monthly and yearly billing, Hourweave requests a prorated preview from Paddle before confirmation. Paddle may apply an immediate charge, credit, or balance adjustment based on the unused portion of the current term. These adjustments are subscription credits, not cash refunds, unless Paddle states otherwise.
4. Refund timing and method
Approved refunds are issued by Paddle to the original payment method. Processing time depends on the payment method, financial institution, and applicable law. Taxes, currency conversion, and bank processing may affect the amount or timing shown on your statement.
5. Statutory rights and abuse
This policy does not limit non-waivable consumer rights. Refunds may be declined where there is evidence of fraud, refund abuse, chargeback manipulation, or material violation of the Terms of Service. For the rules that govern the payment transaction, see the Paddle Buyer Terms.
6. Contact
For product or account help, email wangbenqiang0408@gmail.com. For payment, cancellation, invoice, or refund help, you may also contact Paddle buyer support.